The Mediator's Tale: The CEDR Story of Better Conflicts

The Mediator's Tale: The CEDR Story of Better Conflicts


Available for Pre-Order. This item will be available on October 7, 2021


Written to celebrate the 30th anniversary of CEDR's emergence as the world's leading independent disputes consultancy, The CEDR Story throws fresh light on the personal motivations and strategy behind a unique example of disruptive innovation in the legal system, while sharing their professional insight into how we can achieve better conflict management in our personal and professional lives.

The authors first chart the personal and organisational drivers behind the success of CEDR in the UK and internationally, drawing out important insights for other innovators and campaigners for change to a traditional system.

The main part of the book then draws on this 30 year experience to highlight key insights into how the mediation process, and other independent conflict intervention techniques, deliver results; how they can be made to work most effectively; how to adapt these skills and systems for old and new dispute contexts; and challenges for the future of better conflict management.

It also has tips to help readers analyse their own experiences in conflict and dispute resolution so that they can learn from the insights of leading practitioners, while becoming familiar with a fascinating and unique lifetime's professional practice, and the diverse experiences of a leading independent institution in the field.

Product Details

ISBN-13: 9781526515834
Publisher: Bloomsbury Academic
Publication date: 10/07/2021
Pages: 184
Product dimensions: 6.14(w) x 9.76(h) x (d)

About the Author

Eileen Carroll QC (Hon.) is Principal Mediator and Co-Founder of CEDR. Eileen is recognised as one of the pioneers of mediation techniques in the UK and with over 25 years' experience as a practising mediator, she is one of the most senior and highly regarded mediators in the country. Her mediation practice has a very broad commercial perspective, working with clients on claims relating to dozens of different sectors and activities. She has mediated disputes involving banks, insurance companies, media, multinationals, sovereign states and private individuals in the UK and internationally. In 2013 Eileen was awarded Queen's Counsel Honoris Causa for her mediation practice and role in founding CEDR.

Dr Karl Mackie CBE is Founder President of CEDR. Karl is one of the best-known names in commercial mediation practice and brings both professional commitment and legal and business psychology training to his core practice. He began his working life as a business psychologist, before working for many years in university continuing education and as a negotiation and business strategy consultant. During this time he qualified as a barrister specialising in dispute resolution and employment law. He became CEDR's first Chief Executive in 1990, helping create its international standing as a lead executive and chief mediator. In 2010 he became the only mediator ever to be given an honour by the state, Commander of the Order of the British Empire (CBE), for services to mediation, both developing and delivering it.

Table of Contents

Chapter 1: Getting CEDR Started - A passion for mediation and ADR
Chapter 2: Developing CEDR’s Impact – Dancing with the gorilla, and building a new dance floor
Chapter 3: The Skills of a Commercial Mediator
Chapter 4: What They Don’t Teach You at the CEDR Mediation School
Chapter 5: Talk Works
Chapter 6: Gender Diversity and Dispute Practice - The empathy bypass/gap
Chapter 7: Organisations and their Conflicts - Human algorithms, anxieties and arrogance
Chapter 8: A World of ADR Opportunity – New designs and new contexts for independent intervention
Chapter 9: Postscript – Better conflicts in a better world

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