The Management Tool Kit: Tools and Techniques that Work

The Management Tool Kit: Tools and Techniques that Work

by Sultan Kermally

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Overview

This unique book brings together the 47 most valuable management theories and tools in one volume, in order to help managers perform their functions quickly and effectively. A variety of different tools provide frameworks to structure your thinking and guidance in all areas of management.

Product Details

ISBN-13: 9781854181725
Publisher: Thorogood
Publication date: 04/30/1999
Pages: 224
Product dimensions: 6.25(w) x 9.25(h) x 0.62(d)

About the Author

Sultan Kermally is a 'Chartered Marketer' and Fellow of the Chartered Institute of Marketing. He has degrees in Economics, Sociology and Law and Diplomas in Marketing and Finance and Accounting.

Table of Contents

ABOUT THE AUTHOR

INTRODUCTION
Plan of the book

CHAPTER ONE: STRATEGY
Tool box 1: What should a mission statement contain?
Tool box 2: Deciding on business direction
Tool box 3: Criteria for setting strategic objectives
Analysis tool: Stakeholders’ analysis
Levels of strategy
Analysis tool: Environmental analysis
Tool box 4: Conducting environmental analysis
Tool box 5: Conducting impact analysis of S.T.E.P. factors
Analysis tool: Industry analysis
Tool box 6: Conducting industry analysis
Tool box 7: Conducting S.W.O.T analysis
Analysis tool: S.W.O.T

CHAPTER TWO: STRATEGY EVALUATION
Tool box 8: Evaluating your strategy
Tool box 9: Analysis of value chain
Analysis tool: Control loop
Tool box 10: To merge or not to merge?
Tool box 11: Outsourcing - your place or mine?
Tool box 12: The key stages of formulating and implementing business strategy
Strategic performance..........................................

CHAPTER THREE: BENCHMARKING FOR BEST PRACTICE
Tool box 13: Benchmarking think-tank
Tool box 14: How to benchmark
Tool box 15: Where to get information to benchmark

CHAPTER FOUR: MARKETING
Tool box 16: How to undertake market research
The concept of goods and services
Analysis tool: Delivering service quality
Analysis tool: Customers and self
Tool box 17: How to create a good customer service
How to find out about what customers need
Analysis tool: Customer base
Marketing strategy
Analysis tool: Product strategy
Analysis tool: Market strategy
Analysis tool: Market positioning
Marketing mix
Tool box 18: Determining marketing mix
A word on price elasticity
Brands
Market planning
Tool box 19: How to prepare a marketing plan

CHAPTER FIVE: TOTAL QUALITY MANAGEMENT
Analysis tool: The Deming Cycle
Quality awards
ISO 9000
Tool box 20: How to design an effective quality management system
Tool box 21: How to succeed in implementing a quality initiative
Analysis tool: Effectiveness v. efficiency
Managing the environment
Tool box 22: How to adopt and implement an environmental management system

CHAPTER SIX: MANAGING AND DEALING WITH FINANCE
Managing your working capital
Tool box 23: How to manage your working capital
Analysis tool: Managing working capital
Tool box 24: Conducting break-even analysis
Key financial ratios
Managing shareholder value
Budgetary control

CHAPTER SEVEN: MAKING DECISIONS
Decision-making techniques
Tool box 25: How to make a structured decision
Analysis tool: Train or not to train?

CHAPTER EIGHT: MANAGING PERFORMANCE
Arrival of balanced scorecard
Tool box 26: Adopting a balanced scorecard approach

CHAPTER NINE: MANAGING MEETINGS
Tool box 27: How to prepare for a meeting
Interpersonal skills required to run a meeting
Analysis tool: How well do you manage a meeting?

CHAPTER TEN: MANAGING TIME EFFECTIVELY
Analysis tool: What time means to you
Analysis tool: How you spend your time
Analysis tool: Your professional and personal goals
Analysis tool: Your top goals
Analysis tool: Preparing your objectives
Analysis tool: Achieving your goals
Tool box 28: Improving your time management at work
Steps to habit formation

CHAPTER ELEVEN: MANAGING PEOPLE
Leadership, motivation and performance
Tool box 29: How to provide effective leadership
Tool box 30: Recruiting – factors to consider
Interviewing
Tool box 31: Preparing for a selection interview
Motivation
Analysis tool: How to motivate
Analysis tool: Performance expectation
Tool box 32: How to motivate your staff
Tool box 33: How to delegate
Analysis tool: Delegation
Toolbox 34: What to delegate
What are the barriers to delegation in practice?
Empowerment – power to your people
Toolbox 35: How to empower your people
How should you measure your staff performance?
Toolbox 36: Measuring your staff performance
Analysis tool: Staff performance
Coaching
Team building
Team effectiveness
Analysis tool: Are you a good team player?

CHAPTER TWELVE: COMMUNICATION
Analysis tool: Johari Window
Tool box 37: Promoting effective communication
Analysis tool: Concern for self and others
Tool box 38: Becoming assertive
Making presentations
Tool box 39: How to make a successful presentation
Negotiating successfully
Tool box 40: Managing the negotiation process
Tool box 41: Techniques to help you negotiate successfully

CHAPTER THIRTEEN: MANAGING CHANGE
Tool box 42: What is needed for bringing about change
Analysis tool: Do your homework
Analysis tool: Force-Field Analysis

CHAPTER FOURTEEN: RE-ENGINEERING YOUR BUSINESS PROCESS
What is it?
Tool box 43: Preparing to re-engineer your business processes
Tool box 44: How to re-engineer

CHAPTER FIFTEEN: MANAGING STRESS
Pressure v. stress
What are the symptoms?
Tool box 45: How to cope with stress
Analysis tool: How vulnerable are you to stress?

CHAPTER SIXTEEN: CORPORATE CULTURE
What is corporate culture?
What is the role of culture?
Analysis tool: What kind of culture is in your organisation?
Tool box 46: Is your organisation effective?
On becoming a learning organisation
Tool box 47: How to become a learning organisation

CHAPTER SEVENTEEN: "OUTSIDE THE BOX" THINKING
Mind gymnastics

READING TOOL BOX FOR BUSY MANAGERS
Stay up-to-date on current thinking

Customer Reviews