Telephone Tactics

Telephone Tactics

by Graham Roberts-Phelps


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In recent years, the telephone has become a progressively more important tool for business, particularly in the fields of customer service, selling, prospecting and credit control. This book contains everything you will ever need to know about using the telephone in business.

Product Details

ISBN-13: 9781854181770
Publisher: Thorogood
Publication date: 07/31/1999
Pages: 209
Product dimensions: 6.25(w) x 9.25(h) x 0.65(d)

About the Author

Graham Roberts-Phelps is an international specialist consultant in business and personal development, sharing his ideas and insights with thousands of people and organizations every year. With an extensive background in management and business development, Graham works with organisations of many different types and sizes.

Table of Contents

Telephone tactics for customer satisfaction; Gaining appointments by telephone; Achieving better sales results on the telephone; Credit collection by telephone.

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