ISBN-10:
1852336102
ISBN-13:
9781852336103
Pub. Date:
05/15/2003
Publisher:
Springer London
Successful IT Outsourcing: From Choosing a Provider to Managing the Project / Edition 1

Successful IT Outsourcing: From Choosing a Provider to Managing the Project / Edition 1

by Elizabeth Sparrow

Hardcover

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Overview

The first book to provide practical guidance on how to get the most from an outsourced IS service and written specifically for IS and IT professionals and not senior business managers.

Product Details

ISBN-13: 9781852336103
Publisher: Springer London
Publication date: 05/15/2003
Series: Practitioner Series
Edition description: 2003
Pages: 272
Product dimensions: 7.01(w) x 10.00(h) x 0.03(d)

Table of Contents

Introduction to Outsourcing The Case For and Against Outsourcing Objectives and Parameters for Outsourced Services Choosing a Service Provider Managing Performance Measuring Performance Risks and Controls When Outsourcing Fails to Deliver ASPs, WASPs and the Future of Outsourcing

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