Strategic Operations Management, 4th Edition, shows how vital it is to have world-class operations management in any organisation. In the past, where organisations tended to be more hierarchical than today, the words, "strategy" and "operations" were almost mutually exclusive. In today's highly competitive environment, though, strategic operations capabilities must be in place for organisations to provide goods and services that meet and exceed customer requirements. Key issues such as cost, speed, quality, flexibility and constant innovation are all part of strategic operations. However, achieving such capabilities does not come by chance - instead a range of factors need to be put in place.
This new edition pays equal attention to manufacturing and service sectors. It includes numerous references to, and discusses, major changes taking place in the business world, including 3-D printing; virtual organisations; Cloud – Big Data and the Internet of Things; Servitization, global markets, ongoing innovation and managing within complex supply networks. Cases are included from a range of settings across the globe.
Students taking MBA, MSc and MBM classes on operations management, advanced operations management, and strategic operations management will find this textbook fulfills all their requirements whilst advanced undergraduate classes in these areas will also find the book an essential read.
|Publisher:||Taylor & Francis|
|Sold by:||Barnes & Noble|
|File size:||8 MB|
About the Author
Steve Brown is Professor of Management within the Business School at the University of Southampton, UK
John Bessant currently holds the Chair in Innovation and Entrepreneurship at the University of Exeter Business School, UK.
Professor Jeff (Fu) Jia is a Chair Professor in Supply Chain Management at the Management School, University of York, UK. He was a co-founder and director of ‘Business, Nature and Value Research Centre’ affiliated to Exeter, which aims to focus on the relationships between business, nature and value creation.
Table of Contents
List of illustrations vii
Author biographies xii
Part 1 Setting the Scene 1
1 Introduction to operations management 3
2 Strategic operations management 43
Part 2 The Big Picture of Strategic Operations 101
3 Managing service operations 103
4 Innovation 149
5 Supply management 189
6 Managing inventory, MRP, ERP and JIT 241
Part 3 Managing Strategic Operations within Organizations 289
7 Managing the transformation process 291
8 Human resources and strategic operations management 341
9 Doing it better: managing and improving quality 387
10 Capacity and scheduling management 427
11 Sustainability 463
Part 4 The Future 505
12 The future of operations management 507