Project Red Light

Project Red Light

by Mark A Bitner


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Project Red Light is an invaluable resource for any business leader who wants to build a high performance team.

Author Mark Bitner brings to life an improvement initiative that focuses on the repetitive cycle of "experiences" and "decisions" that teams are confronted with when delivering a service to a customer. In clear and understandable language, Bitner explains how a leader can implement a systematic approach to improving employee performance, business processes, and ultimately the service provided to the customer.

Project Red Light covers a diverse field of topics, including:

  • Making continuous improvement a way of life for the team
  • Implementing a system where employees have the opportunity to rate and provide input on their service experiences
  • Improving team confidence, collaboration and contribution
  • Offering employees real empowerment opportunities
  • Partnering and coaching employees on project improvement fundamentals
  • Learning how to get employees interested and vested into the business they serve
  • Strengthening the employee relationship
  • Establishing Esprit de Corps

Project Red Light is a useful resource for those leaders who want to get their employees on the same level so a common vision and objectives can be understood, agreed to and accomplished collectively.

"Confidence creates high performers. High performers achieve excellence."

Product Details

ISBN-13: 9780595330560
Publisher: iUniverse, Incorporated
Publication date: 11/28/2004
Pages: 72
Product dimensions: 6.00(w) x 9.00(h) x 0.17(d)

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