This book provides a standardized syntax to describe process nodes of any business process. The descriptions are multiple directional, detailed and standardized. The syntax for the process nodes description is called 5W2H/IPO, which stands for "Who", "With What", "When", "Where", "Why", "How to Do", "How to Record and Control", "Input", "Do What", and "Output". It has a total of ten elements. One syntax 5W2H/IPO description corresponds to one single node of a business process.
Once standardized, all nodes of a business process could be contained in one single database table. Each element of the 5W2H/IPO is a header in the database table. Each row of the database table represents an entry of a business process node. All nodes of a process could be recorded in the table in sequence. Furthermore, all the other business processes that an organization has could be recorded into the same database table. Due to the unlimited nature of the rows and the columns of the electronic database table, theoretically, one single tabulated table could hold entire business processes of an organization. This is indeed a miracle!
About the Author
Mr. Lee Y. Koa, a citizen of the United States of America, is a distinguished authority in operations management, business process management, and business forms management. A fellow of the Leaders of Global Operations at MIT, Mr. Koa earned an MBA degree and a Master of Science in Mechanical Engineering degree from the Massachusetts Institute of Technology. Mr. Koa has 30 years of enterprise management experience in North America, Europe, and Asia. During his career, Mr. Koa has served distinguished global conglomerates such as Siemens Corporation, Ford Motor Company, and the ABB Group.
For the past 30 years, his career has covered all aspects of enterprise management from new product development to manufacturing engineering; from Total Quality Management to system building; from shop floor supervision to overall plant management; from human resource to marketing and sales; from operations management to strategic planning; from professional engineer to professional manager; from lean manufacturing specialist to Six Sigma Master Black Belt; from subsidiary GM to corporate Chief Operating Officer.
Mr. Koa has brought his 30 years of accumulated wisdom in business management into this book. It is time for you to enjoy his works.