Pub. Date:
Springer Berlin Heidelberg
Outsourcing to India: The Offshore Advantage / Edition 2

Outsourcing to India: The Offshore Advantage / Edition 2

by Mark Kobayashi-Hillary
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Introduction to key background information on India, its culture and its history as well as its industry.

Step-by-step guide through the whole outsourcing process.

Guidance from leading managers and industry experts.

Each chapter can be used as a primer on a particular subject.

Updated information on companies and the Indian market.

Product Details

ISBN-13: 9783642062995
Publisher: Springer Berlin Heidelberg
Publication date: 11/09/2010
Edition description: Softcover reprint of hardcover 2nd ed. 2005
Pages: 320
Product dimensions: 6.10(w) x 9.10(h) x 0.90(d)

About the Author

Mark Kobayashi-Hillary is the Global Research Director of Commonwealth Business Council Technologies, based in London. He is a founding member of the British Computer Society Working Party on Offshore Outsourcing and is researching the subject of business process outsourcing. Mark is a Chartered Information Systems Professional and Master of Business Administration, he has worked at a senior level for several leading banking and technology groups and has been involved in managing outsourced relationships in the UK, Singapore and India.

Table of Contents

to India.- First Impressions.- Indian History and Religion.- Contemporary Indian Politics.- Culture and Food.- Domestic Travel.- Security Concerns.- The Outsourcing Industry in India.- The Outsourcing Drivers.- The Major Industry Players in India.- Ownership Models and Partnership.- The Major Outsourcing Locations.- Industry Associations and Research Bodies.- How to Organise the Outsourcing Process.- Management Checklist Introduction.- Outsourcing Objectives.- Destination India.- Outsourcing Flavours.- Success Criteria.- Vendor Selection.- Legal Contract Arrangement.- Quality and the Service Level Agreement.- Migration and Knowledge Transfer.- Culture and Communication.- Adapt the Organisation.- Employee Transition and Exit Management.- The Risk Factors.- Future Potential.

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