Introduction to key background information on India, its culture and its history as well as its industry.
Step-by-step guide through the whole outsourcing process.
Guidance from leading managers and industry experts.
Each chapter can be used as a primer on a particular subject.
Updated information on companies and the Indian market.
|Publisher:||Springer Berlin Heidelberg|
|Edition description:||Softcover reprint of hardcover 2nd ed. 2005|
|Product dimensions:||6.10(w) x 9.10(h) x 0.90(d)|
About the Author
Mark Kobayashi-Hillary is the Global Research Director of Commonwealth Business Council Technologies, based in London. He is a founding member of the British Computer Society Working Party on Offshore Outsourcing and is researching the subject of business process outsourcing. Mark is a Chartered Information Systems Professional and Master of Business Administration, he has worked at a senior level for several leading banking and technology groups and has been involved in managing outsourced relationships in the UK, Singapore and India.
Table of Contentsto India.- First Impressions.- Indian History and Religion.- Contemporary Indian Politics.- Culture and Food.- Domestic Travel.- Security Concerns.- The Outsourcing Industry in India.- The Outsourcing Drivers.- The Major Industry Players in India.- Ownership Models and Partnership.- The Major Outsourcing Locations.- Industry Associations and Research Bodies.- How to Organise the Outsourcing Process.- Management Checklist Introduction.- Outsourcing Objectives.- Destination India.- Outsourcing Flavours.- Success Criteria.- Vendor Selection.- Legal Contract Arrangement.- Quality and the Service Level Agreement.- Migration and Knowledge Transfer.- Culture and Communication.- Adapt the Organisation.- Employee Transition and Exit Management.- The Risk Factors.- Future Potential.