Pub. Date:
Taylor & Francis
Outsourcing IT - The Legal Aspects: Planning, Contracting, Managing and the Law / Edition 2

Outsourcing IT - The Legal Aspects: Planning, Contracting, Managing and the Law / Edition 2

by Rachel BurnettRachel Burnett
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Outsourcing has increased and developed immensely in scope, sophistication and ambition over the last twenty years - and continues to evolve. Information technology outsourcing is potentially highly complex and risk-laden, especially for the fast growing areas of business process and transformational outsourcing, and where whole departments or business areas are outsourced. Decisions taken by the customer at the outset have long term ramifications: they need to ensure that the processes are flexible enough to deal with change, maintain necessary levels of security, avoid abandoning management of key resources and prevent costs spiralling out of control. It is essential to have a good contract to meet such challenges. All these issues and others, such as intellectual property arrangements, the complexities of transferring staff, property and other assets, tendering procedures and performance monitoring, must not be ignored and are addressed in the second edition of Rachel Burnett's successful Outsourcing IT. Whether you are a supplier or a customer, it is vital to have a properly negotiated formal contract if you are entering into an outsourcing arrangement. A good contract needs careful planning and this book provides a comprehensive guide to the whole process. Well-planned and well-structured outsourcing arrangements, by well-informed and well-advised customers, are far more likely to work for both customer and supplier alike and Outsourcing IT - The Legal Aspects: Planning, Contracting, Managing and the Law is the perfect place to start.

Product Details

ISBN-13: 9780566085970
Publisher: Taylor & Francis
Publication date: 03/28/2009
Edition description: REV
Pages: 254
Product dimensions: 6.75(w) x 9.75(h) x (d)

About the Author

Formerly a partner in City of London law firms specialising in IT and intellectual property, Rachel Burnett is now a solicitor with her own legal practice, Burnett, providing legal services relating to IT law, including outsourcing. Before her legal career, Rachel was an IT professional working for large corporate organisations in system development and project management. This background gives her a commercial understanding in solving legal problems. Rachel is also co-author of Drafting and Negotiating Computer Contracts, Second Edition, published by Butterworths and author of the IT Law Guides series published for the Institute of Chartered Accountants on a variety of legal topics. She is a former President of the British Computer Society, a former Chair of the Institute for the Management of Information Systems, and a livery member of the Information Technologists' Company. She is also an associate lecturer with the Open University.

Table of Contents

Contents: Forewords; Preface; Introduction; Contract planning, structuring and negotiating; Selecting a supplier; Public procurement; Services and service level agreements; Business assets: premises and equipment; Human resources; Software; Costs and charges; Management liaison and review; Allowing for change; Confidentiality, data protection and security; Contract duration, termination and transition management; Redressing fault and failure; Offshore outsourcing; Conclusion; Index.

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