One Patient At A Time: The K2 Way Playbook For Healthcare & Business Success

One Patient At A Time: The K2 Way Playbook For Healthcare & Business Success

by Jeff Kegarise, Susan Kegarise


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A Better Way For Doctors & Patients

Are you a doctor who wants to give patients the best care, yet struggle with the demands of managing the clinic and the business? Or are you a patient who’s tired of poor service, impolite greetings, and providers in a rush? Doctors Jeff and Susan Kegarise are here to give you hope. There is a better way—for both patients and doctors.

In One Patient At A Time, they open the doors to their Nashville practice to let patients see how leadership, systems, staff, and doctors combine to deliver patient-focused, relationship-driven care. And they show doctors how to provide this kind of care by giving specific, implementable steps that drive a culture of service to patients—one that patients clearly see as unique, enjoyable, and a better experience than the typical doctor visit.

Read this book and you will never look at your healthcare experience or your practice the same. And you will be better for it.

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Product Details

ISBN-13: 9781642251548
Publisher: Advantage Media Group
Publication date: 08/18/2020
Pages: 290
Product dimensions: 6.00(w) x 9.00(h) x 0.61(d)

About the Author

Drs. Jeff and Susan Kegarise, OD grew their Nashville eye care practice to seven times the national average in less than ten years by putting patients first … always. Their multi-office comprehensive eye health and vision care practice continues to grow and pursue excellence. Their goal is to help patients expect more and doctors deliver more in every patient visit. They reside in Franklin, Tennessee and have three grown children, Christen, Kevin, and Kelli.

What People are Saying About This

From the Publisher

If you want a guidebook for improving your medical practice, this is it. Jeff and Susan live there—on the front line—and they’ve grown several successful companies based on the principles outlined in this fabulous book. The book is filled with great, useable ideas and it’s highly readable. I highly recommend it.
—Charles M. Kilo, MD, MPH, CEO, GreenField Health, Former VP, Institute for Healthcare Improvement

In this book, Jeff and Susan simply and articulately share their recipe that has supported their success as professionals and in their personal lives. Leadership, system thinking, focusing on what matters to patients, and developing teams of people to provide evidence-based care have been their true north. It has been an honor over the years to learn with Jeff and an honor now to reflect on his and Susan’s journey. They are forever teachers and we are lucky.
—Marjorie M. Godfrey, PhD, MS, BSN, FAAN, Director, The Dartmouth Institute Microsystem Academy, Geisel School of Medicine at Dartmouth; Lebanon, NH, USA

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