Manager's Guide to Motivating Employees 2/E

Manager's Guide to Motivating Employees 2/E

by Anne Bruce


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Briefcase Books: Manager’s Guide to Motivating Employees

A manager’s guide to inspiring employees to work at peak performance—to improve organizational culture and help meet the bottom-line

About the Book

Manager’s Guide to Motivating Employees is the perfect primer for managers looking to jumpstart the work ethic, excitement, and company synergy by engaging and motivating their employees. This new edition provides entertaining case studies and examples of how readers can create an environment in which employees feel passionate about their jobs and put the best of them in everything they do.

Written specifically for today’s busy manager, Briefcase Books feature eye-catching icons, checklists, and sidebars to guide managers step by step through everyday workplace situations.

Key Selling Features

  • Proven tactics for creating relationships and ensuring effective communication to get the optimal performance from employees
  • Clear definitions of key terms and concepts
  • Practical advice for minimizing the possibility of error
  • Examples of successful management
  • Specific planning procedures, tactics, and hands-on techniques

Market / Audience

Managers of all levels

About the Author

Anne Bruce (Sacramento, CA)
is a nationally recognized speaker, workshop leader, and author. Her books include the Briefcase Books Be Your Own Mentor and Building A High Morale Workplace and Perfect Phrases for Documenting Employee Performance Problems.

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Product Details

ISBN-13: 9780071772976
Publisher: McGraw-Hill Professional Publishing
Publication date: 11/08/2011
Series: Briefcase Books Series
Edition description: List
Pages: 224
Product dimensions: 6.04(w) x 8.98(h) x 0.62(d)

About the Author

Anne Bruce is a nationally recognized speaker, workshop leader, and author. Her books with MHP include Motivating Employees (Briefcase), Be Your Own Mentor (Briefcase), Building A High Morale Workplace (Briefcase), How to Motivate Every Employee (Mighty Manager), Perfect Phrases for
Documenting Employee Performance Problems
, and Discover True North.

Table of Contents

Acknowledgments ix

Introduction xi

1 Motivation Is an Inside Job 1

Motivation: Intrinsic and Extrinsic 2

Kick Up Employee Motivation and Performance Using This Easy Assessment 7

Using This Powerful Motivation Tool 8

Create an Environment of Intrinsic Motivation Through Self-Discovery 10

The Three Most Common Ways to Influence Motivation 14

Relationships: A Key to Better Performance 16

Manager's Checklist for Chapter 1 16

2 Working with Human Nature 17

Why, What, When, and How Things Happen 17

The Concept of Theory X and Theory Y 18

Human Needs and Response 22

Human Nature at Work 27

Managers-Nurture-Nature-What We Give Attention to Flourishes; What We Ignore Dies 28

Manager's Checklist for Chapter 2 31

3 Encouraging Entrepreneurial Thinking 33

Make Everyone Feel Like a Business Partner 33

Five Steps to Creating Entrepreneurial Thinkers 34

Help Your Employees Feel As If They Own the Business 46

Engaging Remote Employees to Act as Entrepreneurs 47

The Doctor Is In 49

Manager's Checklist for Chapter 3 51

4 Linking Motivation to Performance 53

What Is "Performance"? 54

Eight Steps to Help Employees Achieve Higher Performance 55

Be Realistic with Your Performance Goals 63

Expect the Best-and Don't Let It Surprise You 63

Taking Advantage of the Pygmalion Effect to Improve Employee Performance 65

Performance: Drive and Direction 71

Manager's Checklist for Chapter 4 71

5 Helping Employees Accept Responsibility for Motivation 73

Motivating People with Responsibility and Authority 74

Let People Be Powerful and Magnify Their Potential 75

The Power of Belief: Setting "Perfect Present-Tense Personalized" Goals 79

Redefining the Manager-Employee Relationship 79

Helping Employees Take Responsibility for Their Own Motivation 82

Encourage Accountability 85

Why Do Any of Us Do What We Do? 86

Manager's Checklist for Chapter 5 87

6 Riding the Waves of Hope and Trust 89

A Surfer-Leader Brands Trust at MedAmerica Billing Services, Inc. 90

A Profound Message about Human Potential 92

Trust Your Employees 93

Reinforcing Hope and Trust 94

The Benefits of a Trusting Organization 97

Passion Turns Zero into a Hero-Teach Employees to Trust in Themselves 99

Let Your Employees Run the Show 100

Inspiring Vision 103

Manager's Checklist for Chapter 6 105

7 Fun and Motivation = Profits and Productivity 107

The Aussie Who Motivates Leaders with FUN! 108

Physiological Benefits of Humor 110

Fun: An Effective Organizational Strategy 110

Making Work More Enjoyable 113

Manager's Checklist for Chapter 7 118

8 Attacking the De-Motivators 119

Shooing Away the "Attitude Vultures" 119

You Can Motivate or De-Motivate 122

Fighting De-Motivators 124

Step 1 Hire the Best 124

Step 2 Retain the Best 127

Step 3 Give Employees Honest Feedback, Praise, and Encouragement 129

Step 4 Build Employees' Confidence 135

Motivating Employees Beyond Fear 137

De-Motivators? What De-Motivators? 139

Manager's Checklist for Chapter 8 140

9 Clear the Path to Employee Performance 141

Thinking in Terms of the System 141

The Human Side of Operations 144

Stop Workplace Drama 146

Developing Insight into Your Business System 148

Adapting to the System 151

Changing the System 151

Caring for the System 153

Challenge: Understand and Improve the System 155

Manager's Checklist for Chapter 9 156

10 Inspiring Motivated Teamwork from the Head and the Heart 157

The Human Side of Teamwork 157

Teambuilding: What's Love Got to Do with It? 161

Why the Emphasis on Teams? 163

Google It 166

From HR Thought Leader to Cheerleader 167

Next Man Up Management 171

Affinity Groups, Employee Resource Groups, and Inclusion Meetings Create a Twenty-First Century Workplace 171

Managing Self-Directed Teams 174

Teams, Teams, Teams 177

Manager's Checklist for Chapter 10 177

11 Unleash the Potential of Synergy 179

Team Members Develop the Potential in Others 180

Benchmark to Inspire Synergy 183

Use All Those Brains Around You 186

Possess the "Eyes to See" Your Employees 188

Rejuvenate for Synergy 190

Increase Energy and You Increase Synergy 191

Working Together Is Organic 192

Manager's Checklist for Chapter 11 193

12 Conclusion-Driving It All the Way Home 195

Be a Success-Oriented Manager 195

Dig Deep for Ways to Help Employees Become Self-Motivated 196

It's Either Motivation or Mediocrity 197

Employee Development: An Ongoing Challenge in Good Times and Economically Difficult Times 200

Organize a Coaching Program 203

Find Out What Employees Love to Do 206

You Can Be a Motivating Manager! 207

Manager's Checklist for Chapter 12 208

Index 211

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