With a quality management system (QMS) based on ISO 9001 – the world’s most established quality framework – you can ensure the quality of the products and services your company provides, thereby enhancing customer satisfaction and increasing profitability. ISO 9001:2015 – A Pocket Guide provides a useful introduction to ISO 9001 and the principles of quality management.
|Publisher:||IT Governance Publishing|
|Sold by:||Barnes & Noble|
|File size:||200 KB|
About the Author
Steve is an authority on information security management and ISO 27001 implementation, and is co-author (with Alan Calder) of the definitive compliance guide, IT Governance: An International Guide to Data Security and ISO27001/ISO27002 (now in its sixth edition).
He is Chair of the ISO/IEC 27001 User Group – the UK Chapter of the ISMS International User Group – and is an ISMS Technical Assessor for UKAS, advising on its assessments of certification bodies offering accredited certification. Steve sits on the IST/33 committee responsible for the UK’s contributions to the revisions of the ISO 27000 series of standards and on RM/1, the committee responsible for BS 31100 – the British standard for risk management – and for the UK’s contributions to ISO 31000.
Steve G Watkins leads the consultancy and training services of IT Governance Ltd. In his various roles in both the public and private sectors he has been responsible for most support disciplines. He has over 20 years’ experience of managing integrated management systems, and is a lead auditor for ISO27001 and ISO9000. He is now an ISMS Technical Expert for UKAS, and provides them with advice for their assessments of certification bodies offering certification to ISO27001.
Table of Contents
1: What is a Quality Management System?
2: A Brief History of Quality Management and ISO 9001
3: Useful definitions
4: Requirements of ISO 9001:2015
5: Context of the organisation