Your success and happiness depend largely on your ability to communicate. When you communicate effectively, you can make and keep friends, excel at work, resolve conflicts at home and on the job, and enjoy satisfying intimate relationships.
But communication skills are not innate. They need to be learned, practiced, and mastered.
This newly revised edition of the best-selling original will teach you the techniques you need to know: how to listen actively, not only to words, but also to hidden messages and body language; how to express your wants, fears, angers without alienating others; how to "fight fair," negotiate, and be assertive without being aggressive; how to understand the differences between the way men and women, children and adults, and people from different cultures communicate.
How to Communicate is the ultimate guide to improving your personal and professional relationships.