Harvard Business Review Everyday Emotional Intelligence: Big Ideas and Practical Advice on How to Be Human at Work

Harvard Business Review Everyday Emotional Intelligence: Big Ideas and Practical Advice on How to Be Human at Work


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Fundamental frameworks for emotional intelligence and how to apply them every day.

According to research by Daniel Goleman, emotional intelligence has proved to be twice as important as other competencies in determining outstanding leadership. It is now one of the crucial criteria in hiring and promotion processes, performance evaluations, and professional development courses. And it's not innate—it's a skill that all of us can improve.

With this double volume you'll get HBR's 10 Must Reads on Emotional Intelligence and the HBR Guide to Emotional Intelligence. That's 10 definitive HBR articles on emotional intelligence by Goleman and other leaders in the field, curated by our editors—paired with smart, focused advice from HBR experts about how to implement those ideas in your daily work life.

With Everyday Emotional Intelligence, you'll learn how to:

  • Recognize your own EQ strengths and weaknesses
  • Regulate your emotions in tough situations
  • Manage difficult people
  • Build the social awareness of your team
  • Motivate yourself through ups and downs
  • Write forceful emails people won't misinterpret
  • Make better, less emotionally biased decisions
  • Help an employee develop emotional intelligence
  • Handle specific situations like crying at work and tense communications across different cultures

Product Details

ISBN-13: 9781633694118
Publisher: Harvard Business Review Press
Publication date: 11/07/2017
Pages: 384
Sales rank: 181,901
Product dimensions: 5.50(w) x 8.10(h) x 1.00(d)

About the Author

Harvard Business Review is the leading destination for smart management thinking. Through its flagship magazine, 13 international licensed editions, books from Harvard Business Review Press, and digital content and tools published on HBR.org, Harvard Business Review provides professionals around the world with rigorous insights and best practices to lead themselves and their organizations more effectively and to make a positive impact.

Author social media/website info: hbr.org; @HarvardBiz; linkedin.com/company/harvard-business-review; facebook.com/harvardbusinessreview; youtube.com/user/harvardbusinessreview

Table of Contents

Editor's Note xiii

HBR's 10 Must Reads on Emotional Intelligence 1

What Makes a Leader? Daniel Goleman 3

Primal Leadership: The Hidden Driver of Great Performance Daniel Goleman Richard Boyatzis Annie McKee 25

Why It's So Hard to Be Fair Joel Brockner 45

Why Good Leaders Make Bad Decisions Andrew Campbell Jo Whitehead Sydney Finkelstein 61

Building the Emotional Intelligence of Groups Vanessa Urch Druskat Steven B. Wolff 73

The Price of Incivility: Lack of Respect Hurts Morale-and the Bottom Line Christine Porath Christine Pearson 95

How Resilience Works Diane L. Coutu 107

Emotional Agility: How Effective Leaders Manage Their Negative Thoughts and Feelings Susan David Christina Congleton 121

Fear of Feedback Jay M. Jackman Myra H. Strober 129

The Young and the Clueless Kerry A. Bunker Kathy E. Kram Sharon Ting 143

HBR Guide to Emotional Intelligence 163

Section 1 What Is Emotional Intelligence?

1 Leading by Feel: Definitions and reflections from experts 167

2 Do You Lead with Emotional Intelligence?: Quiz yourself Annie McKee 183

Section 2 Self-Awareness: Understand Your Emotions, Know Your Behaviors

3 You Can't Manage Emotions Without Knowing What They Really Are: Don't just try to ignore your negative feelings Art Markman 191

4 A Vocabulary for Your Emotions: Get precise Susan David 195

5 Are You Sure You Show Respect?: No other leadership behavior has a bigger effect on employees Christine Porath 201

Section 3 Manage Your Emotions

6 Make Your Emotions Work for You: Use them as data Susan David 209

7 Defuse a Challenging Interaction: Reframe negative thoughts and neutralize bad behavior 213

8 Stay Grounded in Stressful Moments: Use your body to take a break from your mind's chatter Leah Weiss 217

9 Recovering from an Emotional Outburst: You can't just apologize and move on Susan David 223

Section 4 Everyday Emotional Intelligence

10 Writing Resonant Emails: Human communication for the digital age Andrew Brodsky 229

11 Running Powerful Meetings: Use empathy to understand potential conflicts Annie McKee 233

12 Giving Difficult Feedback: Spark growth rather than frustration Monique Valcour 237

13 Making Smart Decisions Article Summary: Emotional tagging both helps and hinders our ability to choose Andrew Campbell Jo Whitehead Sydney Finkelstein 241

14 An Emotional Strategy for Negotiations: How to avoid the pitfalls of anxiety and anger Alison Wood Brooks 245

15 Working Across Cultures: It's harder to read others across borders Andy Molinsky 259

Section 5 Dealing with Difficult People

16 Make Your Enemies Your Allies: Reverse a rivalry by building trust Brian Uzzi Shannon Dunlap 265

17 How to Deal with a Passive-Aggressive Colleague: Cut to the underlying issues Amy Gallo 275

18 What to Do If You're a Toxic Handler: Don't be a hero Sandra L. Robinson Kira Schabram 283

Section 6 Understand Empathy

19 What Is Empathy?: Three types critical for leaders Daniel Goleman 293

20 Beyond Empathy: The Power of Compassion: The Dalai Lama, cognitive science, and the power of caring Daniel Goleman (Interviewed by Andrea Ovans) 299

Section 7 Build Your Resilience

21 Resilience in the Moment: Recovering your self-image 307

22 Cultivate Resilience in Tough Times Article Summary: Three traits of people who emerge stronger from trauma Diane Coutu 311

23 Practice Self-Compassion: Treat yourself as you would others Christopher Germer 313

24 Don't Endure; Recharge: Resilience isn't about powering through Shawn Achor Michelle Gielan 319

25 How Resilient Are You?: A self-assessment Manfred F. R. Kets de Vries 325

Section 8 Developing Emotional Intelligence on Your Team

26 How to Help Someone Develop Emotional Intelligence: It's not as easy as a carrot or a stick Annie McKee 333

27 Handling Emotional Outbursts on Your Team: Watch for facts, emotions, and values Liane Davey 339

28 How to Manage Your Emotional Culture: Translate the organization's mission to the micromoments of everyday work life Sigal Barsade Olivia A. O'Neill 343

Index 353

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