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Do you struggle with customers who pay late? Are you afraid to lose customers because you want what is rightfully yours? Are you tired of calling customers again and again, hearing the same promises? Then this book is for you. Happy Customers Faster Cash is for business people, either fresh or seasoned, with or without a background in finance, who want to dramatically shorten the time required to convert accounts receivable into cash as well as their 'on the job learning curve' . Read and learn all about getting paid on time and keeping good customer relationships from people who have already been there.
- - Many practical tips and examples
- - Learn to better manage and control your own cash flow
- - Deal with excuses in a customer friendly and effective way
- - Take the lead and get paid....on time!
This book is part of an international series. Currently the following country editions are available; Belgium, Eastern Europe, India, Ireland, Mexico and the United States. Each edition contains the full version of Happy Customers Faster plus three specific country chapters.
"The book is something I would gladly give out as a gift to my clients; it's as an excellent learning manual for their team and serves as a "refresher" to the seasoned professional."
Lou Figueroa, President Credit Decisions International, USA
"Happy Customers Faster Cash offers an outside-of-the-box treatment of the key areas of importance to the success of any credit and collection organization, regardless of enterprise size."
Patrick O. Connelly Phd, Founder and CEO Tao Institute for Credit and Risk Management,
Clearwater, Florida, USA
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About the Author
Marco Rosales is a seasoned executive in Credit Management and Customer Service with over 20 years of industry experience. He manages the Collections, Recovery and Asset Management areas at DLL Financial Partner in Mexico City. In the past he has collaborated nationally and internationally with companies such as Citibank, DHL Express and Telecomunicaciones de Mexico. Mr. Rosales is an entrepreneur and trainer, and has participated as a speaker in important forums such as the Cash Recovery and Collection Strategies Conference, organized by Marcus Evans, and the Annual National Convention of Collection Professionals, organized by International Credit Managers. Over the years, Marco has developed several training programs and has facilitated training sessions in Negotiation Skills, Skip Tracing, Credit and Collections for Managers, Customer Service and Collection Techniques.
LinkedIn Professional Profile.- mx.linkedin.com/in/marcorosalesdingler
Marcel Wiedenbrugge is managing director of WCMConsult. Marcel combines knowledge and experience in account management/sales, credit management, service management and related software solutions. In the past he worked for companies like Ricoh, Van Ommeren Ceteco, PCD Polymere and Yamaha Musical Instruments Europe. Most of the time he worked in a B2B environment, but he is also quite familiar with retail. Marcel is an entrepreneur, speaker, writer, researcher, trainer and consultant. www.wcmconsult.com email@example.com
Cliff Wynn is managing director of RK Business Training Ltd. Cliff has both experience of working in the training, collections and tracing industry for many years. He has worked with and for many of the leading professional bodies within the credit and collections industry, including the role of Head of Training for the Institute of Credit Management. He has built up a considerable knowledge of running a training business plus has 'hands on' experience of telephone and doorstep collections, compliance, consumer credit licence applications and tracing. During his career Cliff has worked with many large organizations on various training programmes in the collections area. Clients have included, Orange, Shell, Marston Group, Brighthouse, NPower, British Gas, Polycom BV, and the Finance and Leasing Association. www.rkbusinesstraining.co.uk firstname.lastname@example.org