Handbook of Healthcare Management

Handbook of Healthcare Management


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The Handbook of Healthcare Management is a comprehensive examination of key management practices for global healthcare organizations, arguing that insight into and implementation of these practices is essential for success and sustainability.

Expert contributors analyze both existing methods and new developments in healthcare management, through topics including healthcare marketing and customer service, managing human resources and organizational stakeholders, strategic and business planning, high-reliability organizations, and health informatics. The result is a well-rounded collection of strategies to enhance healthcare quality, with emphasis on factors that promote organizational excellence.

This Handbook will be invaluable to students in both master and doctoral healthcare management programs, as well as faculty and health services researchers, practitioners in both private and public sectors, policy-makers, and public administrators.

Product Details

ISBN-13: 9781783470150
Publisher: Elgar, Edward Publishing, Inc.
Publication date: 03/31/2017
Edition description: Reprint
Pages: 544
Product dimensions: 6.00(w) x 1.25(h) x 9.00(d)

About the Author

Edited by Myron D. Fottler, Professor, Donna Malvey, Associate Professor, College of Health and Public Affairs, University of Central Florida and Donna J. Slovensky, Professor and Senior Associate Dean for Academic and Faculty Affairs, School of Health Professions, University of Alabama at Birmingham, US

Table of Contents


1. Managing Complex Healthcare Organizations

James W. Begun and Marcus Thygeson

2. Leadership Resilience

Pamela E. Paustian

3. High Reliability Organizations

Patrice L. Spath

4. Organizational Planning

J.M.”Mickey” Trimm and John Gill

5. Customer Service

Myron D. Fottler and Tina Yeung

6. Human Resources Management

Myron D. Fottler, Donna Malvey, John C. Hyde and Clyde Deschamp

7. Disaster Preparedness and Response

Bryan K. Breland

8. Organizational Excellence

Leonard H. Friedman

9. Communication

Charles F. Wainright and Amanda Raffenaud

10. Healthcare Marketing and Social Media

Donna Malvey, Alicia Beardsley, Peggy K. Howse and Sandra Ruff

11. Employee Motivation

Steve J. O’Connor, Nancy Borkowski and Ross Kemp

12. Organization Change and Transformation

Nancy Borkowski

13. Innovations in Healthcare Delivery

Donna Malvey, Alicia Beardsley, Hannah Nguyen, and Myron D. Fottler

14. Reducing Medical Errors

Joseph G. Van Matre and Donna J. Slovensky

15. HIT to Enhance Patient Care and Organizational Performance

Nir Menachemi, Saurabh Rahurkar and Willi L. Tarver

16. The Many Lives of Data

James H. Willig

17. Managing Clinical Professionals

Timothy R. Hureta, Ann Scheck McAlearney and Eric W. Ford

18. Healthcare Insurance and Finance

Dean G. Smith

19. Long-Term Care

Carol Molinari and Tina Zhang

20. Ethical Challenges in Healthcare

Kurt Darr and Carla J. Sampson

21. The Future of Healthcare: The Editors Weigh In

Myron D. Fottler, Donna Malvey and Donna J. Slovensky


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