Empathy is credited as a factor in improved relationships and even better product development. But while it’s easy to say “just put yourself in someone else’s shoes,” the reality is that understanding the motivations and emotions of others often proves elusive.
This book helps you understand what empathy is, why it’s important, how to surmount the hurdles that make you less empatheticand when too much empathy is just too much.
This volume includes the work of:
- Daniel Goleman
- Annie McKee
- Adam Waytz
This collection of articles includes “What Is Empathy?” by Daniel Goleman; “Why Compassion Is a Better Managerial Tactic Than Toughness” by Emma Seppala; “What Great Listeners Actually Do” by Jack Zenger and Joseph Folkman; “Empathy Is Key to a Great Meeting” by Annie McKee; “It’s Harder to Empathize with People If You’ve Been in Their Shoes” by Rachel Rutton, Mary-Hunter McDonnell, and Loran Nordgren; “Being Powerful Makes You Less Empathetic” by Lou Solomon; “A Process for Empathetic Product Design” by Jon Kolko; “How Facebook Uses Empathy to Keep User Data Safe” by Melissa Luu-Van; “The Limits of Empathy” by Adam Waytz; and “What the Dalai Lama Taught Daniel Goleman About Emotional Intelligence” an interview with Daniel Goleman by Andrea Ovans.
How to be human at work. The HBR Emotional Intelligence Series features smart, essential reading on the human side of professional life from the pages of Harvard Business Review. Each book in the series offers proven research showing how our emotions impact our work lives, practical advice for managing difficult people and situations, and inspiring essays on what it means to tend to our emotional well-being at work. Uplifting and practical, these books describe the social skills that are critical for ambitious professionals to master.
About the Author
Harvard Business Review is the leading destination for smart management thinking. Through its flagship magazine, 13 international licensed editions, books from Harvard Business Review Press, and digital content and tools published on HBR.org, Harvard Business Review provides professionals around the world with rigorous insights and best practices to lead themselves and their organizations more effectively and to make a positive impact.
Table of Contents
1 What Is Empathy?: And why it's important Daniel Goleman 1
2 Why Compassion Is a Better Managerial Tactic Than Toughness: An angry response erodes loyalty and trust Emma Seppala 13
3 What Great Listeners Actually Do: Understand the other person's emotions Jack Zenger Joseph Folkman 29
4 Empathy Is Key to a Great Meeting: Grasp the conflicts in the group Annie McKee 41
5 It's Harder to Empathize with People If You've Been in Their Shoes: You have to work harder to focus on their needs Rachel Ruttan Mary-Hunter McDonnell Loran Nordgren 51
6 Becoming Powerful Makes You Less Empathetic: Ask for feedback to stay down-to-earth Lou Solomon 61
7 A Process for Empathetic Product Design: Focus on people Jon Kolko 71
8 How Facebook Uses Empathy to Keep User Data Safe: Understand the people you're protecting Melissa Luu-Van 87
9 The Limits of Empathy: It's exhausting Adam Waytz 97
10 What the Dalai Lama Taught Daniel Goleman About Emotional Intelligence: Beyond empathy Daniel Goleman Andrea Ovans 117