Effective Operations and Performance Management

Effective Operations and Performance Management

by Bloomsbury USA


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Effective Operations and Performance Management is a multi-author volume, written by practitioners and academics in their respective fields of expertise including Andrew Mayo, Subir Chowdhur, Andrew Cox and Leslie L. Kossoff providing coverage in all aspects of operations and performance within a company.

The book addresses measuring and managing operational issues, providing you with a solid platform from which to develop strategies and grow your business. It includes over 30 chapters covering the management of operations and performance. It offers you a rich vein of thought leadership and best practice and practical step-by-step guides on methods to improve operational robustness and measure performance.

There are a range of Checklists including Performing a Skills Gap Analysis, The Triple Bottom Line, Using and Understanding Financial Ratios for Analysis, Applying Stress-Testing to Business Continuity Management plus much more...

Product Details

ISBN-13: 9781849300070
Publisher: Bloomsbury Academic
Publication date: 02/15/2011
Pages: 272
Product dimensions: 6.30(w) x 9.20(h) x 1.00(d)

About the Author

Various Authors

Table of Contents

Contributors vii

Best Practice-Performance Measurement and Reporting 1

The Human Value of the Enterprise Andrew Mayo 3

How Internal Auditing Can Help with a Company's Fraud Issues Gail Harden 7

Return on Talent Subir Chowdhury 15

Creating Value with EVA S. David Young 19

Why EVA Is the Best Measurement Tool for Creating Shareholder Value Erik Stern 23

Multidimensional Performance Measurement Using the Balanced Scorecard Priscilla Wisner 27

Enhance Competitive Performance via Critical Key Performance Indicators Zahirul Hoque 33

Profitability Analysis Using Activity-Based Costing Priscilla Wisner 39

Reducing Costs and Improving Efficiency with New Management Information Systems Beverly Goldberg 45

Incorporating Operational and Performance Auditing into Compliance and Financial Auditing Andrew Cox 49

Starting a Successful Internal Audit Function to Meet Present and Future Demands Jeffrey Ridley 55

The Internal Audit Role: Is There an Expectation Gap in Your Organization? Jeffrey Ridley 61

Improving Corporate Profitability Through Accountability Marc J. Epstein Priscilla Wisner 67

Aligning the Internal Audit Function with Strategic Objectives Ilias G. Basioudis 71

Statistical Process Control for Quality Improvement Priscilla Wisner 77

Best Practice-Planning and Processes 85

Employee Stock Options Peter Casson 87

Fraud: Minimizing the Impact on Corporate Image Tim Johnson 91

Corporate Responsibility in a Global World: Marrying Investment in Human Capital with Focus on Costs Angela Baron 95

Project Planning Techniques for Small and Medium Enterprises Damian Merciar 99

Reducing Costs and Improving Efficiency by Outsourcing and Selecting Suppliers Paul Davies 103

Designing Corporate Systems for Success Leslie L. Kossoff 109

Reducing Costs through Production and Supply Chain Management Vinod Lall 113

Innovation and the Path to Growth, Profitability, and Competitiveness John Milton-Smith 117

Managing Intellectual Capital Leif Edvinsson 123

Aligning Structure with Strategy: Recalibrating for Improved Performance and Increased Profitability R. Brayton Bowen 127

Growing and Maximizing SME Profitability Without Compromising ROI Neil Marriott 133

Turning Around Financial Performance David Magee 137

Everything You Need to Know About Benchmarking Robin Mann 141

How to Better Manage Your Financial Supply Chain Juergen Bernd Weiss 147

How to Implement a Standard Chart of Accounts Effectively Aziz Tayyebi 151

Using Decision Analysis to Value R&D Projects Bert De Reyck 155

Internal Audit and Partnering with Senior Management Bruce Turner 161

Increasing the Profitability of Small and Medium-Sized Enterprises: A Practical Guide Tom Brown 167

Engaging Senior Management in Internal Control Philip Ratcliffe 171

The Missing Metrics: Managing the Cost of Complexity John L. Mariotti 175

Checklists-Performance Measurement and Reporting 181

Assessing Business Performance 183

Assessing Economies of Scale in Business 185

Calculating Return on Investment in Human Resources 187

Creating a Standardized Process 189

Measuring Financial Health 191

Performing a Skills Gap Analysis 193

The Triple Bottom Line 195

Understanding Internal Audits 197

Understanding Key Financial Terms and Statements 199

Understanding Key Performance Indicators 201

Using and Understanding Financial Ratios for Analysis 203

Using Shareholder Value Analysis 205

What Is Benchmarking? 207

Checklists-Planning and processes 209

Administering Contracts Successfully 211

Applying Cost-Benefit Analysis to Project Appraisal 213

Assessing the Value of Outsourcing and Offshoring 215

Business Process Reengineering 217

Identifying Your Continuity Needs 219

Inventory: How to Control It Effectively 221

Key Components of an Optimal Enterprise Resource Planning System 223

Managing Working Capital 225

Performing Total Cost of Ownership Analysis 227

Understanding and Using the Cash Conversion Cycle 229

Understanding Crisis Management 231

Understanding Decision Tree Analysis 233

Understanding Economic Efficiency Theory 235

Understanding Root Cause Analysis in the Business Environment 237

Understanding Strategy Maps 239

Understanding the Financial Aspects of Employing People 241

Index 243

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