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The Definitive Guide to SugarCRM: Better Business Applications / Edition 1

The Definitive Guide to SugarCRM: Better Business Applications / Edition 1

by John Mertic


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SugarCRM is a leading open-source customer relations management tool and development platform with nearly 5.5 million downloads, nearly 17,000 developers, and lots more users.

The Definitive Guide to SugarCRM is the first official SugarCRM book available to developers and users. This definitive book begins with a discussion of the SugarCRM platform components, namely MVC, Studio, Module Builder, authentication, and themes.

Next, you'll learnhow to customize the modules SugarCRM comes with out of the box in an upgrade-safe manner. The text then presents an example application that a typical business might use and shows how to build it using SugarCRM, using both existing functionality as well as newly added functionality.

Product Details

ISBN-13: 9781430224396
Publisher: Apress
Publication date: 11/10/2009
Series: Books for Professionals by Professionals
Edition description: 1st ed.
Pages: 280
Product dimensions: 7.40(w) x 9.20(h) x 0.80(d)

About the Author

John Mertic is a software engineer at SugarCRM. He has worked on several areas of the product, namely the Import module, Sugar Wireless, database back ends, and currently themes. He graduated with a bachelor s degree in computer science from Kent State University and has several years of experience with PHP web applications. He has also contributed to many open source projects, most notably the PHP project, for which he is the creator and maintainer of the PHP Windows Installer. He has also authored several articles for PHP Architect, IBM developerWorks, and Apple Developer Connection.

Table of Contents

  1. What Is SugarCRM?
  2. MVC Architecture
  3. Metadata Layer
  4. Web Services
  5. More Platform Features
  6. Easy Customizations Using Studio
  7. Workflows and Logic Hooks
  8. Overriding Existing Code
  9. Using Module Builder to Build Custom Modules
  10. Building a Custom Module Manually
  11. Designing a Complete Application

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