Learn how to deal with difficult colleagues and clients.
At the heart of dealing with difficult people is handling theirand your ownemotions. How do you stay calm in a tough conversation? How do you stay unruffled in the face of passive-aggressive comments? And how do you know if you're difficult to work with?
This book explains the research behind our emotional response to awful colleagues and shows how to build the empathy and resilience to make those relationships more productive.
Books in this series are based on the work of experts including:
- Daniel Goleman
- Tony Schwartz
- Nick Morgan
- Daniel Gilbert
This collection of articles includes "To Resolve a Conflict, First Decide: Is It Hot or Cold?" by Mark Gerzon; "Taking the Stress Out of Stressful Conversations," by Holly Weeks; "The Secret to Dealing with Difficult People: It's About You," by Tony Schwartz; "How to Deal with a Mean Colleague," by Amy Gallo; "How To Deal with a Passive-Aggressive Colleague," by Amy Gallo; "How to Work with Someone Who's Always Stressed Out," by Rebecca Knight; "How to Manage Someone Who Thinks Everything Is Urgent," by Liz Kislik; and "Do You Hate Your Boss?" by Manfred F. R. Kets de Vries.
HOW TO BE HUMAN AT WORK.
The HBR Emotional Intelligence Series features smart, essential reading on the human side of professional life from the pages of Harvard Business Review. Each book in the series offers proven research showing how our emotions impact our work lives, practical advice for managing difficult people and situations, and inspiring essays on what it means to tend to our emotional well-being at work. Uplifting and practical, these books describe the social skills that are critical for ambitious professionals to master.
About the Author
Harvard Business Review is the leading destination for smart management thinking. Through its flagship magazine, 13 international licensed editions, books from Harvard Business Review Press, and digital content and tools published on HBR.org, Harvard Business Review provides professionals around the world with rigorous insights and best practices to lead themselves and their organizations more effectively and to make a positive impact.
Author social media/website info: hbr.org; @HarvardBiz; linkedin.com/company/harvard-business-review; facebook.com/harvardbusinessreview; youtube.com/user/harvardbusinessreview
Table of Contents
1 To Resolve a Conflict, First Decide: Is It Hot or Cold? 1
Aim for warmth Mark Gerzon
2 Taking the Stress Out of Stressful Conversations 13
How to talk when you're emotionally entangled Holly Weeks
3 The Secret to Dealing with Difficult People: It's About You 49
Three new lenses to try on Tony Schwartz
4 How to Deal with a Mean Colleague 57
Stand up for yourself Amy Gallo
5 How to Deal with a Passive-Aggressive Colleague 73
Don't accuse them Amy Gallo
6 How to Work with Someone Who's Always Stressed Out 91
Celebrate their victories Rebecca Knight
7 How to Manage Someone Who Thinks Everything Is Urgent 107
Help them see the consequences Liz Kislik
8 Do You Hate Your Boss? 117
Managing up when your personalities clash Manfred F. R. Kets de Vries