Dealing with Difficult People (HBR Emotional Intelligence Series)

Dealing with Difficult People (HBR Emotional Intelligence Series)

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Overview

Learn how to deal with difficult colleagues and clients.

At the heart of dealing with difficult people is handling their—and your own—emotions. How do you stay calm in a tough conversation? How do you stay unruffled in the face of passive-aggressive comments? And how do you know if you're difficult to work with?

This book explains the research behind our emotional response to awful colleagues and shows how to build the empathy and resilience to make those relationships more productive.

Books in this series are based on the work of experts including:

  • Daniel Goleman
  • Tony Schwartz
  • Nick Morgan
  • Daniel Gilbert

This collection of articles includes "To Resolve a Conflict, First Decide: Is It Hot or Cold?" by Mark Gerzon; "Taking the Stress Out of Stressful Conversations," by Holly Weeks; "The Secret to Dealing with Difficult People: It's About You," by Tony Schwartz; "How to Deal with a Mean Colleague," by Amy Gallo; "How To Deal with a Passive-Aggressive Colleague," by Amy Gallo; "How to Work with Someone Who's Always Stressed Out," by Rebecca Knight; "How to Manage Someone Who Thinks Everything Is Urgent," by Liz Kislik; and "Do You Hate Your Boss?" by Manfred F. R. Kets de Vries.

HOW TO BE HUMAN AT WORK.

The HBR Emotional Intelligence Series features smart, essential reading on the human side of professional life from the pages of Harvard Business Review. Each book in the series offers proven research showing how our emotions impact our work lives, practical advice for managing difficult people and situations, and inspiring essays on what it means to tend to our emotional well-being at work. Uplifting and practical, these books describe the social skills that are critical for ambitious professionals to master.

Product Details

ISBN-13: 9781633696082
Publisher: Harvard Business Review Press
Publication date: 05/08/2018
Series: HBR Emotional Intelligence Series
Pages: 160
Sales rank: 209,502
Product dimensions: 5.00(w) x 6.90(h) x 0.50(d)

About the Author

Harvard Business Review is the leading destination for smart management thinking. Through its flagship magazine, 13 international licensed editions, books from Harvard Business Review Press, and digital content and tools published on HBR.org, Harvard Business Review provides professionals around the world with rigorous insights and best practices to lead themselves and their organizations more effectively and to make a positive impact.

Author social media/website info: hbr.org; @HarvardBiz; linkedin.com/company/harvard-business-review; facebook.com/harvardbusinessreview; youtube.com/user/harvardbusinessreview

Table of Contents

1 To Resolve a Conflict, First Decide: Is It Hot or Cold? 1

Aim for warmth Mark Gerzon

2 Taking the Stress Out of Stressful Conversations 13

How to talk when you're emotionally entangled Holly Weeks

3 The Secret to Dealing with Difficult People: It's About You 49

Three new lenses to try on Tony Schwartz

4 How to Deal with a Mean Colleague 57

Stand up for yourself Amy Gallo

5 How to Deal with a Passive-Aggressive Colleague 73

Don't accuse them Amy Gallo

6 How to Work with Someone Who's Always Stressed Out 91

Celebrate their victories Rebecca Knight

7 How to Manage Someone Who Thinks Everything Is Urgent 107

Help them see the consequences Liz Kislik

8 Do You Hate Your Boss? 117

Managing up when your personalities clash Manfred F. R. Kets de Vries

Index 137

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