Complete Training Evaluation: The Comprehensive Guide to Measuring Return on Investment

Complete Training Evaluation: The Comprehensive Guide to Measuring Return on Investment

by Richard Griffin

Paperback

$39.95
View All Available Formats & Editions
Members save with free shipping everyday! 
See details

Overview

While substantial advances have been made in the L&D profession over the last decade, evaluation remains by far the weakest part of the L&D cycle. Most organizations wish to evaluate the impact of their investment in training, but few do it well and the lack of effective methods is one of the key barriers.

Complete Training Evaluation addresses these issues by providing practitioner-friendly information and guidance on how to evaluate all forms of learning and development. It draws on the author's own multidisciplinary research along with his practical experience of working with private and public sector organizations carrying out evaluation. The book provides practitioners with accessible "how-to" knowledge and tools to undertake evaluations of both formal and informal learning.

Full of case studies and practical examples of application of methods and insights, Complete Training Evaluation equips practitioners with a range of approaches that can be used depending on the training program, capacity and capability.

Product Details

ISBN-13: 9780749471002
Publisher: Kogan Page, Ltd.
Publication date: 08/28/2014
Pages: 296
Product dimensions: 5.90(w) x 9.10(h) x 0.70(d)

About the Author

Richard Griffin is Director of the Institute of Vocational Learning and Workforce Research at Buckinghamshire New University, where he undertakes research, audit and evaluation of a range of workforce interventions, including the development of new roles and the impact of training on productivity. Richard is a regular contributor to The Training Journal's magazine and blogs on their website. He is also a regular conference speaker and runs workshops on the subject of training evaluation.

Table of Contents

List of figures
List of tables
Preface

PART ONE THE STATE OF TRAINING EVALUATION

1
Introduction
Summary of contents
A quick word about whom this book is for and how to use it

2
The power of training evaluation
What is the point of training evaluation?
Why training evaluation matters
Mind the gap – why training evaluation is not working
Getting it right – complete evaluation
Conclusion

3
The workplace, learning and performance
Introduction
All change
Does training work?
Complete evaluation
A model of workplace learning
Conclusion

4
Where are we now?
Where do you start?
Kirkpatrick
How to use evaluation approaches
Future trends
Conclusions

PART TWO GETTING READY

5
Barriers to evaluation and how to overcome them
Introduction
Overcoming barriers
Conclusion

6
Planning an evaluation
The evaluation process
Ethics
Conclusion

7
Surveys, peer review evaluation, observation and other ways to evaluate
Introduction
Questionnaires
Using course data
Diaries and learning logs
Peer evaluation
Observation
Conclusion

8
Stakeholder evaluation
The importance of stakeholders
The most difficult evaluation ever
Who are stakeholders?
Gathering stakeholders’ views
Conclusion: The benefits of a stakeholder approach

PART THREE EVALUATION

9
Meaningful reaction measures: Moving beyond happy sheets
The perfect evaluation
The point of training – affective and utility reactions
Meaningful reaction questions
Conclusion

10
Rating scales: Measuring the effectiveness of training
Introduction: Arrows, balloons and waterfalls
Rating scales
Willingness to pay
Using images for evaluation
Conclusion

11
‘Can do, will do’ – the importance of self-efficacy
The most important thing you need to know about training
Why is self-efficacy important?
Self-efficacy and evaluation
Conclusion

12
Training transfer and retention: Making training stick
As easy as riding a bike
Evaluating training transfer
More about transfer
Conclusion

13
‘What difference did the training make to you?'
The importance of words
Interviews
Organizing and running an interview
E-mail evaluation interviews
Focus groups
Analysing qualitative data
Conclusion

14
Evaluating e-learning
Introduction: The challenge of e-learning
Evaluating e-learning readiness – employees and the organization
Evaluating the e-learning experience
How do you know that people have learnt?
Measuring the impact of e-learning through e-evaluation
Conclusion

15
Evaluating learning outcomes
Introduction: Acquiring knowledge, skills and attitudes
Different learning, different outcomes, different measures
Assessing whether staff have assimilated new attitudes, values or behaviours
Conclusion

16
Evaluating informal learning
You learn all the time
Expansive and restrictive learning organizations
Auditing learning cultures
Conclusion

17
Costs
How much?
‘Fair and feasible’: Costing training
What to cost
Presenting costs
Conclusion

PART FOUR BRINGING IT TOGETHER

18
Presenting evaluation results
Introduction: Developing a communications and reporting strategy
Features of an effective communications and reporting strategy
Written reports
Metrics
Publishing articles
Conclusion

19
Complete evaluation checklist
Checklist questions
Conclusion

20
Bringing it all together
Introduction
Background
Afterwards
Conclusion

21
Boosting performance through complete evaluation

Annex 1
References
Index

Customer Reviews