While substantial advances have been made in the L&D profession over the last decade, evaluation remains by far the weakest part of the L&D cycle. Most organizations wish to evaluate the impact of their investment in training, but few do it well and the lack of effective methods is one of the key barriers.Complete Training Evaluation addresses these issues by providing practitioner-friendly information and guidance on how to evaluate all forms of learning and development. It draws on the author's own multidisciplinary research along with his practical experience of working with private and public sector organizations carrying out evaluation. The book provides practitioners with accessible "how-to" knowledge and tools to undertake evaluations of both formal and informal learning.Full of case studies and practical examples of application of methods and insights, Complete Training Evaluation equips practitioners with a range of approaches that can be used depending on the training program, capacity and capability.
|Publisher:||Kogan Page, Ltd.|
|Product dimensions:||5.90(w) x 9.10(h) x 0.70(d)|
About the Author
Richard Griffin is Director of the Institute of Vocational Learning and Workforce Research at Buckinghamshire New University, where he undertakes research, audit and evaluation of a range of workforce interventions, including the development of new roles and the impact of training on productivity. Richard is a regular contributor to The Training Journal's magazine and blogs on their website. He is also a regular conference speaker and runs workshops on the subject of training evaluation.
Table of ContentsList of figures
List of tables
PrefacePART ONE THE STATE OF TRAINING EVALUATION1
Summary of contents
A quick word about whom this book is for and how to use it2
The power of training evaluation
What is the point of training evaluation?
Why training evaluation matters
Mind the gap – why training evaluation is not working
Getting it right – complete evaluation
The workplace, learning and performance
Does training work?
A model of workplace learning
Where are we now?
Where do you start?
How to use evaluation approaches
ConclusionsPART TWO GETTING READY5
Barriers to evaluation and how to overcome them
Planning an evaluation
The evaluation process
Surveys, peer review evaluation, observation and other ways to evaluate
Using course data
Diaries and learning logs
The importance of stakeholders
The most difficult evaluation ever
Who are stakeholders?
Gathering stakeholders’ views
Conclusion: The benefits of a stakeholder approachPART THREE EVALUATION9
Meaningful reaction measures: Moving beyond happy sheets
The perfect evaluation
The point of training – affective and utility reactions
Meaningful reaction questions
Rating scales: Measuring the effectiveness of training
Introduction: Arrows, balloons and waterfalls
Willingness to pay
Using images for evaluation
‘Can do, will do’ – the importance of self-efficacy
The most important thing you need to know about training
Why is self-efficacy important?
Self-efficacy and evaluation
Training transfer and retention: Making training stick
As easy as riding a bike
Evaluating training transfer
More about transfer
‘What difference did the training make to you?'
The importance of words
Organizing and running an interview
E-mail evaluation interviews
Analysing qualitative data
Introduction: The challenge of e-learning
Evaluating e-learning readiness – employees and the organization
Evaluating the e-learning experience
How do you know that people have learnt?
Measuring the impact of e-learning through e-evaluation
Evaluating learning outcomes
Introduction: Acquiring knowledge, skills and attitudes
Different learning, different outcomes, different measures
Assessing whether staff have assimilated new attitudes, values or behaviours
Evaluating informal learning
You learn all the time
Expansive and restrictive learning organizations
Auditing learning cultures
‘Fair and feasible’: Costing training
What to cost
ConclusionPART FOUR BRINGING IT TOGETHER18
Presenting evaluation results
Introduction: Developing a communications and reporting strategy
Features of an effective communications and reporting strategy
Complete evaluation checklist
Bringing it all together
Boosting performance through complete evaluationAnnex 1