Closing Sales and Winning Your Customer's Heart

Closing Sales and Winning Your Customer's Heart


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This book looks at different personality styles and their impact on decision making and sales. It describes how personality conflicts between you and a customer (or a colleague) can lead to disaster. Understanding the personality style of the person you are dealing with can make all the difference.

Product Details

ISBN-13: 9781560525653
Publisher: Axzo Press
Publication date: 10/28/1999
Series: Crisp Professional Ser.
Pages: 94
Product dimensions: 5.57(w) x 8.37(h) x 0.28(d)

Table of Contents

Chapter 1: Creating Sales Chapter 2: Breaking Bad Habits Chapter 3: Personality Styles: Introduction Chapter 4: Personality Styles: Basic Training Chapter 5: Personality Styles and Selling Chapter 6: Personality Styles and Buying Chapter 7: Temperament Styles: Introduction Chapter 8: Communication Gaps Chapter 9: Cases in Point Chapter 10: Team Selling Chapter 11: Turnover Sales Chapter 12: Snapshots of Sellers Chapter 13: Snapshots of Buyers Chapter 14: Putting It All Together

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