Table of Contents
Preface: Deming's Riddle
Introduction and Overview
Problems with The Prevailing Paradigm
Traditional Performance Evaluation: Bureaucracy At Its Best
Rating and Ranking: The Curse of Competition
Pay for Performance: The Big Life
Forward Through The Fog
Evolutionary Change Strategies: One Step at a Time
Revolutionary Change Strategies: Taking Giant Steps
Measurement: Putting Systems to the Test
Catalytic Coaching
The Catalytic Coaching Model: A Process Overview
Step 1: Employee Input
Step 2: Management Guidance, Part 1
Follow-Up Coaching: The Role of the Coach2
Step3: Personal Development Plan
Step 4: Stewardship
Making It Work
On Money Matters
Acquiring Coaching Competencies Through Skills Training
Special Case Coaching
Walking The Talk: Leaders as Role Models
Conclusion
Appendices
References
Index