Catalytic Coaching: The End of the Performance Review

by Garold L. Markle

Overview

After two decades of hands-on experience with performance management systems in some of the world's most well recognized organizations, Markle has come to propound what he calls a universal law of modern business. People hate performance reviews. Drawing upon his studies of and experience with systems theory and illustrating his points with real-life examples, Markle explains why employees and managers both have come to regard the ubiquitous performance evaluation as industry's poorest performing, most ineffective, and least efficient personnel practice. By digging down to its roots, he helps us understand why attempts to correct the flawed system fail. He provides an innovative way to measure their ineffectiveness and inefficiency and then introduces his catalytic coaching to replace them.

Markle shows how his system is superior to others in five key business outcomes: 1) positive behavioral change; 2) motivation to work hard; 3) retention of key contributors; 4) internal promotions and succession; and 5) prevention of and protection from lawsuits. Not only is catalytic coaching more effective, it is also more efficient: it requires far less time and paperwork to implement and maintain. Markle gives his readers all of the forms, instruments and detailed instructions they need to operationalize his system. Business executives, senior HR professionals, and organization development specialists will benefit particularly from his presentation, as will other managers, executives, and supervisors, all of whom must learn to take ownership of their responsibilities to their organizations and themselves.

Product Details

ISBN-13:	9780313360831
Publisher:	ABC-CLIO, Incorporated
Publication date:	01/30/2000
Pages:	336
Sales rank:	351,598
Product dimensions:	6.14(w) x 9.21(h) x 0.70(d)

About the Author

GAROLD L. MARKLE is a founding principal of Energage Incorporated, a consulting firm based in Marietta, GA./e Gary and his associates help business leaders provide coaching, training, and consulting services that produce superior business results through people. Markle is also a Chairman of The Executive Committee in Atlanta, GA and he lectures frequently as an active member of the Georgia Speakers Association and the National Speakers Association. Markle has served in senior level HR management and executive positions for the four different, globally prominent companies, including three listed among the Fortune 100. His most recent position was Vice President of Human Resources and member of the executive leadership team for an international chemical company.

Table of Contents

Preface: Deming's Riddle

Introduction and Overview

Problems with The Prevailing Paradigm

Traditional Performance Evaluation: Bureaucracy At Its Best

Rating and Ranking: The Curse of Competition

Pay for Performance: The Big Life

Forward Through The Fog

Evolutionary Change Strategies: One Step at a Time

Revolutionary Change Strategies: Taking Giant Steps

Measurement: Putting Systems to the Test

Catalytic Coaching

The Catalytic Coaching Model: A Process Overview

Step 1: Employee Input

Step 2: Management Guidance, Part 1

Follow-Up Coaching: The Role of the Coach2

Step3: Personal Development Plan

Step 4: Stewardship

Making It Work

On Money Matters

Acquiring Coaching Competencies Through Skills Training

Special Case Coaching

Walking The Talk: Leaders as Role Models

Conclusion

Appendices

References

Index