This book is your quick guide to telephone skills. In five short lessons, you’ll have the skills you need to be the best ambassador you can be for your own company or for your employer’s through your ability to communicate over the phone.The five quick steps in this book will help you refine your telephone skills to your benefit and to your company’s. This book is short because you are also busy. You don’t have the time to muddle through a large text. You need quick fixes fast. Read from the beginning or just the chapters that apply to the questions you have now.
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About the Author
Heather Wright is a busy freelance writer, currently teaching business communication skills at Conestoga College. Her freelance work has been published by local and national publications and on the web. Heather writes for three audiences: 1) business people looking for tips to help them become better communicators in print and in person, 2) writers of all ages, and 3) teachers of English and Language Arts. Heather worked for many years in companies, both local and global in scope, and now runs her own freelance writing business. Through these experiences, she developed her own communications skill set that she now shares in her Better Business Communications books and with her students, in the classroom, as well as, in the workplace. Heather's stories for children and teens have been published in Kayak: Canada's History Magazine for Teens and by Carmel Tree Publishing. Heather enjoys presenting writing workshops for writers of all ages, and has done many over the years through her associations with the Canadian Authors' Association and the Professional Writers' Association of Canada. She is the author of 201 Writing Prompts, Writing Fiction: A Hands-On Guide for Teens, Writing Fiction: A Guide for Pre-Teens, as well as fiction for teen and pre-teen readers. http://wrightingwords.wordpress.com Heather has received three Writer's Reserve grants from the Ontario Arts Council for ongoing work on books for teens.