2012 Consumer Action Handbook

2012 Consumer Action Handbook

by GSA Federal Citizen Information Center


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This everyday guide to being a smart shopper is full of helpful tips about preventing identity theft, understanding credit, filing a consumer complaint, and more. Use the margins to make notes, write questions, or record other useful information. The information and resources you'll need are arranged as follows:

Part I-Be A Savvy Consumer
Read this section for advice before you make a purchase. To quickly locate specific topics and information, look in the Table of Contents and Index (p. 147).

Part II-Filing a Complaint
Turn to this section for suggestions on resolving consumer problems. The sample complaint letter on page 57 will help you present your case.

Part III-Key Information Resources
Look here for a list of public resources and contact information.

Part IV-Consumer Assistance Directory
Here you'll find contact information for corporate offices, consumer organizations, trade groups, government agencies, and more.

Product Details

ISBN-13: 9781481801263
Publisher: CreateSpace Publishing
Publication date: 12/19/2012
Pages: 160
Product dimensions: 8.50(w) x 11.00(h) x 0.34(d)

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