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Title: Customer-Centric Cost Reduction: How to Invest and Improve Profits Without Sacrificing Your Customers, Author: Maurice Fitzgerald
Title: TribuT, Author: Elias Frank
Title: The Apple Core Enigma and Other Short Stories, Author: David Ryan
Title: Net Promoter - Implement the System: Advice and Experience from Leading Practitioners, Author: Maurice Fitzgerald
Title: Ekstasen fuer Einstein, Author: Oswald Berndt
Title: Tempo, Author: Patrick Mann
Title: Cadre, Author: Elias Frank
Title: Customer Experience Strategy - Design & Implementation: Outgrow Your Competitors by Making Your Business to Business Customers Happier, Author: Maurice Fitzgerald
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