1 - 15 of 15 results for "Jochen Wirtz"

Title: Services Marketing: People, Technology, Strategy, Author: Jochen Wirtz
NOOK Book $27.95 $49.90 Current price is $27.95, Original price is $49.90.
Title: Building a World Class Service Organization (Assessment Tool), Author: Jochen Wirtz
NOOK Book $4.49 $4.95 Current price is $4.49, Original price is $4.95.
Title: Balancing Capacity and Demand in Service Operations, Author: Jochen Wirtz
NOOK Book $4.49 $4.95 Current price is $4.49, Original price is $4.95.
Title: Designing Customer Service Processes, Author: Jochen Wirtz
NOOK Book $4.49 $4.95 Current price is $4.49, Original price is $4.95.
Title: Winning in Service Markets: Success through People, Technology and Strategy, Author: Jochen Wirtz
NOOK Book $17.49 $29.95 Current price is $17.49, Original price is $29.95.
Title: Understanding Service Consumers, Author: Jochen Wirtz
NOOK Book $4.49 $4.95 Current price is $4.49, Original price is $4.95.
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Title: Crafting the Service Environment, Author: Jochen Wirtz
NOOK Book $4.49 $4.95 Current price is $4.49, Original price is $4.95.
Title: Service Quality and Productivity Management, Author: Jochen Wirtz
NOOK Book $4.49 $4.95 Current price is $4.49, Original price is $4.95.
Title: Service Marketing Communications, Author: Jochen Wirtz
NOOK Book $4.49 $4.95 Current price is $4.49, Original price is $4.95.
Title: Pricing Services and Revenue Management, Author: Jochen Wirtz
NOOK Book $4.49 $4.95 Current price is $4.49, Original price is $4.95.
Title: Developing Service Products and Brands, Author: Jochen Wirtz
NOOK Book $4.49 $4.95 Current price is $4.49, Original price is $4.95.
Title: Designing Complaint Handling and Service Recovery Strategies, Author: Jochen Wirtz
NOOK Book $4.49 $4.95 Current price is $4.49, Original price is $4.95.
Title: Essentials of Services Marketing, Author: Jochen Wirtz
NOOK Book $116.57 $129.00 Current price is $116.57, Original price is $129.00.
Title: Managing People for Service Advantage, Author: Jochen Wirtz
NOOK Book $4.49 $4.95 Current price is $4.49, Original price is $4.95.
Title: Managing Customer Relationships and Building Loyalty, Author: Jochen Wirtz
NOOK Book $4.49 $4.95 Current price is $4.49, Original price is $4.95.