1 - 13 of 13 results for "Jochen Wirtz"

Title: Balancing Capacity And Demand In Service Operations, Author: Jochen Wirtz
Title: Designing Complaint Handling And Service Recovery Strategies, Author: Jochen Wirtz
Title: Crafting The Service Environment, Author: Jochen Wirtz
Title: Managing People For Service Advantage, Author: Jochen Wirtz
Title: Service Marketing Communications, Author: Jochen Wirtz
Title: Understanding Service Consumers, Author: Jochen Wirtz
Title: Service Quality And Productivity Management, Author: Jochen Wirtz
Title: Managing Customer Relationships And Building Loyalty, Author: Jochen Wirtz
Title: Pricing Services And Revenue Management, Author: Jochen Wirtz
Title: Building A World Class Service Organization (Assessment Tool), Author: Jochen Wirtz
Title: Designing Customer Service Processes, Author: Jochen Wirtz
Title: Developing Service Products And Brands, Author: Jochen Wirtz
Title: Positioning Services In Competitive Markets, Author: Jochen Wirtz