1 - 20 of 28 results for "Jochen Wirtz"

Title: Services Marketing: People, Technology, Strategy, Author: Jochen Wirtz
NOOK Book $27.95 $49.90 Current price is $27.95, Original price is $49.90.
Title: Services Marketing: People, Technology, Strategy (Eighth Edition), Author: Jochen Wirtz
Paperback $55.28 $59.90 Current price is $55.28, Original price is $59.90.
Title: Managing People For Service Advantage, Author: Jochen Wirtz
Title: Designing Customer Service Processes, Author: Jochen Wirtz
Title: Understanding Service Consumers, Author: Jochen Wirtz
Title: Essentials of Services Marketing, Author: Christopher H. Lovelock
Paperback $126.28 $144.33 Current price is $126.28, Original price is $144.33.
Title: Balancing Capacity And Demand In Service Operations, Author: Jochen Wirtz
Title: Designing Complaint Handling And Service Recovery Strategies, Author: Jochen Wirtz
Title: Positioning Services In Competitive Markets, Author: Jochen Wirtz
Title: Building A World Class Service Organization (Assessment Tool), Author: Jochen Wirtz
Title: Services Marketing / Edition 7, Author: Christopher H Lovelock
Hardcover from $125.72 $261.27 Current price is $125.72, Original price is $261.27.
Title: Pricing Services And Revenue Management, Author: Jochen Wirtz
Title: Crafting The Service Environment, Author: Jochen Wirtz
Title: Service Quality And Productivity Management, Author: Jochen Wirtz
Title: Winning In Service Markets: Success Through People, Technology And Strategy, Author: Jochen Wirtz
Title: Managing Customer Relationships And Building Loyalty, Author: Jochen Wirtz
Title: Developing Service Products And Brands, Author: Jochen Wirtz
Title: Flying High in a Competitive Industry: Secrets of the World's Leading Airline, Author: Loizos Heracleous
Title: Services Marketing / Edition 5, Author: Christopher Lovelock
Hardcover $128.36 $146.70 Current price is $128.36, Original price is $146.70.
Title: Services Marketing in Asia: Managing People, Technology, and Strategy, Author: Christopher H. Lovelock

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