Title: Improving Customer Satisfaction, Loyalty, and Profit: An Integrated Measurement and Management System / Edition 1, Author: Matthew D. Johnson
Hardcover $45.00 $50.00 Current price is $45.00, Original price is $50.00.
Title: Competing in a Service Economy: How to Create a Competitive Advantage Through Service Development and Innovation, Author: Matthew D. Johnson
Title: Tactical Transparency: How Leaders Can Leverage Social Media to Maximize Value and Build Their Brand, Author: Shel Holtz