Title: The New Operational Culture: The Case of the Theatre Industry, Author: Beatriz Munoz-Seca
Title: Mindfulness funciona. Como desconectar y reducir el estres, Author: Beatriz Munoz
Title: How to Make Things Happen: A blueprint for applying knowledge, solving problems and designing systems that deliver your service strategy, Author: Beatriz Muñoz-Seca
Title: How to Get Things Right: A Guide to Finding and Fixing Service Delivery Problems, Author: Beatriz Muñoz-Seca